Americar, a leading automotive group in the industry, has a broad portfolio of comprehensive mobility solutions and services. It represents more than 40 automotive brands with more than 100 branches and a presence in Chile and Peru.
The company’s objective was to improve its stores’ operational management by digitizing its resolution processes. Americar selected Frogmi as its technological ally for this task thanks to the platform’s ability to manage complex workflows, orchestrating multiple areas of the organization simultaneously.
Americar also identified great value in the possibility of standardizing and automating the different stages of the resolution process, defining response times and responsible areas for each activity. Thus, with Frogmi, they can improve the control and traceability of events, reduce SLA times and use efficient communication channels between business areas. All these improvements are always focused on achieving the best customer experience.
Americar planned to start with a solution that addressed Maintenance incidents. However, a new opportunity arose thanks to Frogmi’s versatility and the joint work done with the Customer Success team: scaling up the tool’s implementation and improving processes in other areas such as Marketing and Human Resources.
On behalf of the entire company, we welcome Americar. We are convinced that we will be a strategic & technological partner that will accompany them in the current challenges and those that will arise in the future.
“Frogmi has a high-performance team, which helps to work more efficiently. They are very willing, committed, and agile. With this team, we are doing an excellent job” – Matías Solari, Project Manager at Americar.
“It is great to work with Americar, and we are confident we will get incredible results. They are committed to the project’s success, very enthusiastic and agile to evaluate the opportunities we are presenting along the way” –Esteban Cea, Customer Success Manager at Frogmi.